Returns & Exchanges
At Cancer Council Shop, we want you to feel confident in your sun-safe style, which is why we offer a 30-day return policy for most fashion items. If you are not completely satisfied with your purchase, you can return it for a refund or exchange provided it is in original condition with tags attached.
Check Eligibility
Ensure your items are unworn, unwashed, and in their original packaging with all tags attached within 30 days of purchase.
Submit a Request
Log into your account or use our online returns portal to select the items you wish to return and choose your preferred resolution.
Pack and Post
Securely package your items and attach the provided return shipping label, then drop the parcel off at any authorized postal location.
Receive Refund
Once our warehouse team inspects and approves your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing